If you are on the road and you need repair services, the Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) offers tips to help consumers know their rights when they are faced with an unexpected auto repair.
If you are in an unfamiliar town and are looking for help during normal business hours, seek out the local chamber of commerce for guidance. Do as much research as you can before you commit to a repair shop, and inquire with DATCP’s Consumer Protection Hotline (800-422-7128) to find out if complaints have been filed against a particular business.
Should you need to drop your car off outside of regular business hours, you must remember to ask the business to call you with an estimate before they start working on your vehicle. Unauthorized repairs are not allowed, but if you drop off your car with a note to repair something and you do not ask for an initial estimate, the shop can proceed with the repairs regardless of the cost to you.