Subscribe for 33¢ / day
DATCP logo

If you are on the road and you need repair services, the Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) offers tips to help consumers know their rights when they are faced with an unexpected auto repair.

If you are in an unfamiliar town and are looking for help during normal business hours, seek out the local chamber of commerce for guidance. Do as much research as you can before you commit to a repair shop, and inquire with DATCP’s Consumer Protection Hotline (800-422-7128) to find out if complaints have been filed against a particular business.

Should you need to drop your car off outside of regular business hours, you must remember to ask the business to call you with an estimate before they start working on your vehicle. Unauthorized repairs are not allowed, but if you drop off your car with a note to repair something and you do not ask for an initial estimate, the shop can proceed with the repairs regardless of the cost to you.

For additional information or to file a complaint, visit the Consumer Protection Bureau at, call the Consumer Protection Hotline or send an e-mail to


Westby Times editor

Dorothy Robson is editor of the Westby Times. Contact her at 608-637-5625.

(0) comments

Welcome to the discussion.

Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
Don't Threaten. Threats of harming another person will not be tolerated.
Be Truthful. Don't knowingly lie about anyone or anything.
Be Nice. No racism, sexism or any sort of -ism that is degrading to another person.
Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts.
Share with Us. We'd love to hear eyewitness accounts, the history behind an article.

Thanks for reading. Subscribe or log in to continue.